Shipping is via UPS or USPS. (Sometimes FEDEX or USPS, and boards via Young Brothers, Aloha Air Cargo, UAL Cargo or iCat Logistics)
Please know that our products are shipped from Hawaii and may take up to 2 to 7 days once your payment has cleared. For example, if an order is received Friday it may not arrive until the following Friday.
Shipments are insured against damage and breakage. In the rare event that your order arrives damaged, please refuse delivery.
International orders may incur Customs Duties and additional taxes that customers are obligated to pay.
After accepting your package, please save all the packing materials in the rare event that you need to send it back to us.
Please contact us with any questions. Mahalo.
All our paddles are guaranteed for one year. In the rare case you find a manufacturer’s defect please return the paddle to:
515 Ward Avenue
Honolulu, HI 96814
(808) 739-2837 that’s 73-WATER
All other returns, size related, etc. please contact us.
In the rare case your paddle breaks during use within the 365 day warranty period, please email us a picture and tell us how the paddle broke. We will need the paddle returned before we send you out a new one.
Should you wish to cancel your order prior to shipping pleasecontact us.
Paddle orders must be canceled prior to the time they are cut to size. Again, please contact us.
In the event your order has already been cut or shipped we are unable to cancel the order.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
You can visit our websites, read articles and other materials, and check on offerings without giving us any personally identifiable information. So that we can provide users and subscribers with the most efficient and enhanced personalized service, we request information about you in certain circumstances, and also collect certain information automatically. We also use contact lists and other information we may obtain from third parties. For the convenience of our customers and to better serve you, a customer account includes all the collected personal information we may have, but you can update or correct your contact information or change your preferences about receiving offers and information from third parties or us at any time.
Information Users Volunteer
We collect personally identifiable information, such as names, mailing addresses, and/or e-mail addresses, when you subscribe to one of our websites or place an order (see the section below for more information on subscriptions and orders), or through optional, voluntary registration on our web sites. Occasionally, we may also request demographic information, such as age, gender, hobbies or interests. Often this additional information is optional or requested anonymously in connection with a survey. Website visitors may register to receive one of our e-mail updates, or to enter online contests and sweepstakes, and we may offer offline contests and sweepstakes as well. Registration may also be required to participate in message boards, bulletin boards, or chat rooms at our websites, and may be requested in connection with certain surveys. Sometimes registration can be accomplished by submitting only a user name and password. Other types of offerings require submission of additional information. The information we collect may include your e-mail address, name, address, phone number, age, gender, hobbies, family information, and similar demographic information or information related to your interests. For example, our various brand websites may ask which disciplines you enjoy most, surfing, skating or snowboarding. Registration forms will indicate what information is required and what information (if any) is optional. This information may be collected during registration on a site or in connection with specific activities, for example, signing up for a newsletter, entering a sweepstakes or contest, or answering a survey.
Information Collected Automatically
We conduct market research in an effort to continually improve our brands and websites and may purchase lists of potential subscribers or customers from third parties. Those lists may include information on current subscribers or customers. This information is included in our database. That helps us, for example, minimize multiple mailings and e-mailings, and provide information tailored to your interests.
WHAT DO WE DO WITH COLLECTED INFORMATION?
We use information you provide to fulfill your requests and improve our websites, products and services. We may, from time to time, produce reports for advertisers, sponsors and vendors containing anonymous, aggregate information about our users and subscribers, such as demographic, age and online usage information. This allows us to provide content and offers that are most relevant to our subscribers and users and to work more closely with advertisers. We do not include any personally identifiable information of our users in these reports.
We use personal information so that we may display or send custom, personalized content to our website visitors and to send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers. A user may, at any time, opt out of receiving such information. We also use collected information to evaluate and administer our products and services, fulfill customer requests, announce sweepstakes/contest winners, respond to any problems that may arise, such as difficulties in navigating our sites or accessing certain features, as well as to gauge user trends to determine what products and services are most popular with users.
We allow users of our website to send articles or links by email to other parties who may be interested in them. We do not retain any email addresses (unless you are a member who already has voluntarily provided your email address) of either the sender or recipient of such articles or links after they are sent, and do not share “send a friend” e-mail addresses with third parties. Of course, we use personal information to allow you to subscribe online or to make product purchases on any of our websites. Rest assured that we and our technical and fulfillment agents and consultants follow careful procedures to safeguard credit card data in connection with your transactions.
HOW DO WE SHARE PERSONAL INFORMATION?
Personal information is available to C4 Waterman, Inc., and its technical and fulfillment agents and consultants who make this site and our products and services available to you. Anonymous information is available to our advertisers, sponsors and promotional and business partners. We share your personal information with third parties only as described below.
Your Email Address
Your e-mail address is not shared with third parties unless you opt-in to receiving information from third parties. In other words, we may extend e-mail offers to users or subscribers on behalf of our business partners about a particular product or service that may be of interest to you, but only if you have indicated that you would like to receive those offers. If you wish to receive such offers, we do not share or disclose your name or e-mail address to those business partners, but will send you the information or offers on their behalf. As result, although C4 Waterman, Inc., may receive a fee from our business partners for this service, C4 Waterman, Inc., sends all the offers so that your personal information is never shared with any outside third party. Of course, you may opt out of receiving those offers at any time.
Sometimes we will give you the opportunity to opt in to receive e-mail offers from third parties not affiliated with C4 Waterman, Inc. If you decide to accept these offers, we will provide, with your consent, your contact information to the third party. At our websites, visitors will also have opportunities to sign up directly with certain advertisers and sponsors to enter contests or sweepstakes, receive e-mail updates, or to receive information directly from them. Third party vendors and advertisers will also use technical and other consultants. We urge visitors to carefully review the privacy policies of these firms. C4 Waterman, Inc. is not responsible for the privacy policies and procedures of any third party.
You should be aware that if you voluntarily disclose information, personal or otherwise, online in any community area (whether through C4 Waterman, Inc.’s websites or any other service available online), that information can be collected and used by others. For example, if you use chat, forums, bulletin boards or message boards, or if you post personal information online (such as your e-mail address), you may receive unsolicited messages from others. C4 Waterman, Inc. has no control over this use of your personal information.
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
C4 Waterman, Inc. and Its Agents.
C4 Waterman, Inc., may access both anonymous, aggregate demographic data and any personal information you provide for internal marketing purposes, including sending you notices of sweepstakes winnings, new websites, services or products we offer likely to be of interest, and any other orders. To facilitate subscriptions and orders, C4 Waterman, Inc., will cache your order information, and create an authorization with a merchant account (i.e., your credit card company). There are many companies who may be required to assist C4 Waterman, Inc., in making its websites, products and web sites available to you. Web hosting firms, technical and database consultants, advertising agencies, and fulfillment firms, including firms assisting us in offering contests and promotions, may have access to personally identifiable information in the course of making our products and services available. All companies working for C4 Waterman, Inc., must comply with our information collection, use and disclosure policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law.
Some of our sites offer opportunities to make purchases online from special participating vendors. On sites with online purchase opportunities for products and merchandise, we will also give participating manufacturers, retailers, wholesalers or distributors the order information and authorization for the merchant bank. Any time you order from a participating vendor, that vendor will automatically have all the information related to the order. Participating vendors may use that information to advise you directly of other products and offerings that they provide. C4 Waterman, Inc., is not responsible for their privacy policies, and urges you to inquire about their information practices. In addition, all vendors will receive the same anonymous, aggregate data that our advertisers do.
Credit Card Companies.
As in any transaction, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, and date and total cost. C4 Waterman, Inc. will not otherwise provide any personal data to your credit card company.
Advertisers, Sponsors and Promotional and Business Partners.
We share anonymous, aggregate demographic information (such as gender, age, income, hobbies, interests, etc.), and anonymous information obtained from cookies and similar technologies, with our advertisers, sponsors, promotional and business partners, and with participating vendors at sites offering online sales opportunities. No personally identifiable information is disclosed to any of these third parties in providing these reports. Credit card numbers, bank account numbers, and passwords are not shared with advertisers, sponsors or promotional partners, and are only shared with specific vendors with whom you place an online order.
HOW DO WE USE WEB BEACONS?
Some of our Web pages may contain electronic images known as Web beacons, which are also called single-pixel gifs. These images allow us to count users who have visited those pages and to deliver co-branded services. We also may include Web beacons in promotional e-mail messages or newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your personally identifiable information but they are a technique we use to compile aggregated statistics about our website usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. Some of our Web pages may also contain Web beacons placed there by our advertising partners to help us determine the effectiveness of our advertising campaigns.
WHAT ABOUT THIRD PARTY ADVERTISERS?
Some of the third party content displayed in our websites are provided by outside companies. This content may contain cookies and may also contain Web beacons. Unlike cookies and Web beacons used by C4 Waterman, Inc., in content it controls at its Web sites, cookies or Web beacons received with third party content are collected and we do not have access to this information. We use reputable third parties to serve some or all of the content placed within our sites and they may use information (not including personally identifiable information) about your visits to our sites and other sites to assist in serving third party content to you. They may share anonymous information with their clients such as date/time of the content shown, the specific content shown, the IP address, etc.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
We believe that choice in how and when you are contacted is key to customer satisfaction, so we offer several ways for you to update your contact information or change your preferences.
1.If you have an online account at one of our websites, you may be able to log on and update or change your contact or account information. Check the site for further information.
2. You may unsubscribe to any of our online e-mail updates by following the unsubscribe instructions in the body of any message.
3. You may write to us and update your contact information or ask that we not share your personal contact information with third parties at: C4 Waterman, Inc., 2809 Lai Road Honolulu, HI 96816. In those instances, we will retain your information in a “do not promote” file in our database.
4. You may also contact us at email@example.com.
We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail.
SECURITY OF YOUR PERSONAL INFORMATION
We use Secure Sockets Layer (SSL) technology to encrypt important information, such as your credit card data, in an effort to prevent unauthorized access during transmission of your orders over the Internet. We incorporate standard industry practices internally and with our service providers suitable to the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this policy. Your personal information may also be protected by the password you created when you registered at one of our websites where this feature is offered. The confidentiality of any password is yours to protect. You may change it anytime by following the instructions at the website where you registered.
Although we use our best efforts to assure that your data remains secure when maintained by us, security during Internet transmissions cannot be assured. C4 Waterman, Inc., employees are made aware of its privacy practices through periodic communications and training. We limit access to personal data only to those C4 Waterman, Inc., employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled, secure environments. To maintain the highest level of security, we conduct internal reviews of our security measures on a regular basis. Remember, however, that any personal information you post in chat rooms or message boards is available to anyone.
C4 Waterman, Inc. may offer links to or from Web sites it controls to other sites within the C4 Waterman, Inc., family as well as to sites operated by third parties. We offer links to third party sites so that you can conveniently visit our vendors and advertisers or locate other content likely to be of interest. We are not responsible for the content; practices or policies of sites operated by third parties and urge you to inquire about them before providing any personally identifiable information.
VISITORS AND SUBSCRIBERS OUTSIDE THE UNITED STATES
Our websites and the servers that make these sites available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to these sites. Any information you provide in subscribing to one of our websites or registering or ordering at one of our web sites will be transferred to the United States. By visiting our sites and submitting information, you authorize this transfer, processing and use.
If you have any questions, please e-mail us at firstname.lastname@example.org.
* Or you can contact us by mail at:
* C4 Waterman Privacy
* C4 Waterman, Inc.
* 2809 A-1 Lai Road Honolulu, HI 96816
* Or you can phone us at (808) 73-WATER
FAX: (808) 739-2839